Air India in trouble for not taking action against two unruly flyers on Paris-Delhi flight

Director General of Civil Aviation (DGCA) on Monday issued a show cause notice to the Accountable Manager of Air India for not reporting two incidents of passenger misbehavior occurring on the airline’s flight AI-142 from Paris to New Delhi on December 6.

One passenger was drunk and caught smoking in the toilet, and refused to listen to the crew.

Another passenger allegedly urinated on a vacant seat and blanket of a fellow female passenger when she went to the lavatory. According to a DGCA press release, Air India didn’t report the incident until DGCA sought the incident report from them on January 5.

“After perusal of the reply submitted by Air India through email dated January 6, prima facie it emerges that provisions related to the handling of unruly passengers have not been complied with,” the press release said.

DGCA said It has been noted that the response of the airline has been “lackadaisical and delayed”.

“In view of this, DGCA has issued Show Cause notice as to why enforcement action should not be taken against them for dereliction of their regulatory obligations. However, to follow the principles of natural justice, they have been given two weeks time to submit their reply to DGCA and based on that further action will be taken,” the release said.